The Department of Economic Development – Ajman is committed to provide excellent services with high quality within specific times and dates of execution that exceed the expectations and wishes of customers in addition to continuous improvement and development of work system in a manner that achieves provision of excellent services in compliance with the goals of quality regulations and also in compliance with the requirements of international standards (Quality Management System ISO 9001:2015 and Complaints and Suggestions Management System ISO 10002:2014 and Customers Satisfaction System ISO 10004:2012) through the following:

  • Provision of excellent, pioneering and advanced services and utilize modern technologies in order to improve efficiency and increase work volume in order to ensure effective response to all needs of customers, partners and community in a manner that ensures achieving their satisfaction.
  • Focusing on the customers’ needs and providing human, financial and technical resources and appropriate work environment in order to ensure the improvement of level of quality of services provided to customers in addition to the level of dealing with their opinions and complaints.
  • Improve the efficiency of employees and increase their awareness of the importance of their works and their effect on achieving the customer’s requirements in a manner that achieves the satisfaction of all parties dealing with the Department.
  • Prepare, implement and maintain an effective system to receive the complaints and suggestions of customers and work on solving the same free of charge and in a manner that ensures transparency, justice, ease of communication, quick responsiveness, objectivity, confidentiality and bearing responsibility in compliance with the instructions of specification ISO 10002 for the year 2014.
  • Dealing with complaints and suggestions related to the services provided to all categories of customers according to laws and legislations applicable in the United Arab Emirates and the Emirate of Ajman.
  • Make all efforts in order to motivate customers to make suggestions for development and improvement and to solve any complaint from the customer and ensure that the customer’s complaint is dealt with in a proper and swift manner.
  • Verification of taking all necessary precautions and arrangements to ensure updating and following up the application of the standards and specifications of quality systems applicable in the Department.