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Department of Economic Development – Ajman
Ajman DED has settled consumer protection complaints with a value of AED 7 million

Ajman DED has settled consumer protection complaints with a value of AED 7 million

Monday, 19 June 2023

The Department of Economic Development in Ajman (Ajman DED) issued a report on commercial control and consumer protection for the first half of 2023 (1H 2023). The report revealed that Ajman DED carried out 48,315 inspection campaigns, and achieved 100% of the inspection campaign plan. In addition, the Department committed to resolving consumer protection complaints by 95%, and the Department's commitment to resolving complaints of trademarks and commercial agencies has also reached 95%, within the specified time. 

In this regard, H.E. Abdullah Ahmed Al Hamrani, Director-General of Ajman DED, said: “The inspection campaigns on economic establishments during 1H 2023 are part of the Department’s annual field visits and inspections plan. Commercial protection and consumer protection are our top priorities and mean the protection of Ajman’s economy and sustainability, in order to achieve the strategic goal of strengthening commercial oversight and consumer protection. The Department has received a total of 2,337 consumer protection complaints and trademark infringement complaints, which were verified and resolved in a timely manner, and the value of settling consumer protection complaints amounted to about AED 7 million. 

Saud Sultan Al Shammari, Director of Control and Consumer Protection Section, confirmed the Department's keenness to deal with and respond promptly to consumer protection complaints, and stated that the Department has implemented 100% of the awareness campaign plan targeting the public and consumers, in addition to organizing several campaigns during 1H 2023 targeting a wide range of shops, in preparation for the holidays and events, The Department also issued 25 licenses for draws, all of which were carried out under the direct supervision of the Department by 100%.