The Ajman Department of Economic Development (DED) launched Customer Happiness Week events under the slogan "We Listen to You to Make You Happy", which will continue until May 3, 2026. The initiative reflects the DED’s strategic vision to enhance quality of life, elevate the customer experience, and foster a government culture based on close engagement with the public and proactive responsiveness to their aspirations.
The launch of this event underscores the DED’s commitment to adopting international best practices in providing government services and enhancing the institutional excellence system by developing direct communication channels with customers and transforming their feedback and insights into real opportunities for improvement and innovation, in line with the Ajman government's direction towards providing proactive and flexible, people-centered services.
The week’s activities will take place at the DED’s service centers—Al Hajis, Al Malomat, and Tawasul—from April 27 to April 29, 2026. During this period, specialized teams will welcome customers to listen to their suggestions for development, conduct brainstorming sessions, address inquiries, and ensure clear communication regarding available services.
The event will also extend its reach to the community via an interactive platform at City Centre Ajman from April 30 to May 3, 2026, operating from 10:00 AM to 10:00 PM. This outreach aims to engage diverse segments of society in an open environment, allowing the public to learn about the DED’s services, benefit from expert guidance and awareness, and participate in various accompanying activities and events.
Customer Happiness Week includes a comprehensive program of interactive and awareness-raising events designed to enhance the customer experience, highlight the DED’s ongoing efforts in developing its service system. Furthermore, it seeks to instill a culture of customer happiness and reinforce concepts of quality and innovation within the government workplace.
The DED emphasized that the slogan "We Listen to You to Make You Happy" embodies its institutional approach of truly valuing the "voice of the customer." By treating customers as essential partners in service development and decision-making, the DED aims to provide a more efficient, seamless, and flexible service experience, thereby boosting customer confidence and strengthening the Emirate’s position as a competitive and attractive business environment.
In this context, Ajman DED invites all community members, entrepreneurs, and business owners to visit its service centers and the interactive platform at City Centre Ajman. The DED encourages the public to participate in the week's events and take advantage of the services and initiatives offered, noting that this event serves as a vital opportunity for direct communication and for sharing insights that contribute to service excellence and the highest levels of satisfaction and happiness.
The launch of Customer Happiness Week reflects Ajman DED's dedication to maintaining an integrated service environment built on innovation and synergy. By staying ahead of future expectations, the DED continues to enhance quality of life and support the journey of sustainable economic development in Emirate.