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Department of Economic Development – Ajman
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Consumer protection complaint

About the Service

It is a service through which complaints are submitted by consumers to shops in the Emirate of Ajman with the aim of regulating the relationship between consumers and merchants, protecting the rights of consumers, deciding on them, and taking the necessary measures.

2321 User used this Service
Service Process
  • 1
    The application shall be submitted through the Department's website and smart app.
    • 2
      Reviewing the application and verifying the extent to which the consumer has rights at the Facility.
      • 3
        Communicating with the consumer and resolving the complaint.
        Service Fees

        Free

        Terms and Conditions
        • The purchase invoice or contract must be submitted in addition to any supporting documents for the complaint.
        • The commercial license must be issued from the Emirate of Ajman and not from other emirates.
        • The service is not specialized for solving complaints related to tourism and real estate activities, central banks, insurance companies, contracting, and recruitment offices for domestic workers. 
        Delivery Duration

        Four working days

        Channels
        • E-service
        • Mobile Application
        Service Code
        DED05.002
        Service Structure
        Secondary
        Service Type
        Procedural
        Service Package
        None
        Forms used in this Service
        None
        Service correlation with other Services

        None

        Limitation of Service

        None

        Beneficiary
        Individuals
        Service Rating
        Average rating : From 0
        Required Documents
        • Purchase Invoice/Agreement Contract.
        • Warranty Certificate (if required).
        • Payment receipt (if required).
        • Pictures of the product (if required).
        • Name of the Facility against which the complaint is made.
        • The complainant’s name and contact details.
        Start Service

        Having Trouble? +971 800 70